1. Our Commitment to Privacy
Invilla is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). A copy of the principles may be obtained at www.oaic.gov.au.
2. Personal Information We Collect
Personal Information is information or an opinion that identifies an individual. We collect:
- Contact Details: Names, addresses, email addresses, and phone numbers.
- Digital Identifiers: IP addresses, browser types, and cookie identifiers.
- Project Information: Details relating to your property and architectural requirements.
This is obtained via interviews, correspondence, our website (www.invilla.com.au), and from third parties. We collect this for the primary purpose of providing services to you, project management, and marketing.
3. Website Analytics & Microsoft Clarity
We partner with Microsoft Clarity and Microsoft Advertising to capture how you interact with our website through behavioral metrics, heatmaps, and session replay.
- Capture: We use first and third-party cookies to monitor site interactions (e.g., mouse movements and scrolling).
- Usage: This data is used for site optimization and security. For more info, see the Microsoft Privacy Statement.
- Control: You can opt-out via your browser "Do Not Track" settings or the Microsoft Privacy Dashboard.
4. Advertising & Google Ads
We use Google Ads remarketing and conversion tracking to show our ads to people who have previously visited our site.
- Third-Party Disclosure: Google and other third-party vendors show our ads on sites across the internet using cookies based on your past visits.
- Consent: We use Google Consent Mode v2 to respect your privacy choices regarding how this data is used for advertising.
- Opt-Out: You can manage your preferences at Google’s Ads Settings.
5. Sensitive Information
Sensitive information (e.g., health, religion, or ethnic origin) is only used:
- For the primary purpose for which it was obtained.
- With your explicit consent or where required by law.
6. Service Providers & Disclosure
To operate our business we share limited Personal Information with trusted service providers, only for the purposes described in this policy:
- Client management: enquiry and quote details submitted through our website are stored in our client management system (Freshsales by Freshworks) and routed there through our workflow automation provider (Zapier).
- Email: if you request a quote we may send you a short series of emails about our process, projects and pricing. You can opt out at any time using the unsubscribe link in any email.
- Website: our website runs on secure hosting infrastructure, and the analytics and advertising partners it uses are described in sections 3 and 4.
Some providers store information on servers located overseas (including the United States). We take reasonable steps to ensure they handle Personal Information consistently with the Australian Privacy Principles.
7. Security & Data Retention
Your Personal Information is stored in a manner that protects it from misuse, loss, and unauthorized access. We use technical and organisational measures (such as encryption and access controls) to ensure data safety. Most Personal Information is stored in client files for a minimum of 7 years.
8. Access, Correction, and Policy Updates
You may access the Personal Information we hold about you to update or correct it. We may require identification before releasing information. This Policy may change from time to time and is always available on our website.
Last Updated: July 2026